Contact Us 

Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.

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FAQs

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Check our FAQs for a quick answer

Office

1103 Balmoral Apartemnts W2 1JX, London LTD

Email us

support@narutsu.com

Facebook platform is constantly updated with artwork, special offers, and many users sharing their questions and suggestions.

Also has an official Youtube channel with detailed software demonstrations. Subscribe to and let your use no more obstacles!

Frequently asked questions

Have questions? We’re here to help

Do your lights come with different color settings?

Yes, many of our LED lights come with multiple color options and adjustable brightness levels, allowing you to set the perfect mood for your room or workspace.

How long does shipping take?

Delivery times vary depending on your location:

  • London: 3-6 business days
  • EU Countries: 2-10 business days
  • America: 3-10 business days
  • International: 3-14 business days
    You will receive a tracking number once your order ships.

5. Can I return or exchange a product?

Yes, we offer a 30-day return policy. If you're not satisfied with your purchase, simply contact our support team within 30 days of receiving your order for a return or exchange. Please note that items must be in their original condition.

What should I do if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damage, and we’ll arrange for a replacement or refund as quickly as possible. Your satisfaction is our priority! 

Are the lights battery-operated?

Currently, our lights are USB-powered only and do not have a wireless option. This ensures a continuous, stable light source without needing to replace batteries.